This page summarises how we look after our clients. The full terms on which we act are set out in the client care letter and Conditional Fee Agreement we send you before your claim starts.
These terms apply to all work carried out by Hannah Gold Solicitors, authorised and regulated by the Solicitors Regulation Authority (SRA No. 560755). Where we send you a client care letter for a specific matter, that letter takes precedence over anything inconsistent below.
£21 million recovered · 15 years specialist practice
Hannah Gold Solicitors is a firm of personal injury solicitors established in 2011, based in West Yorkshire and acting for injured clients throughout England and Wales. We act for claimants only, never insurers. We are members of APIL, the Association of Personal Injury Lawyers.
Most claims are funded by a Conditional Fee Agreement, commonly called No Win No Fee. You pay nothing upfront and nothing at all if your claim does not succeed.
No Win No Fee means you pay nothing upfront and nothing at all if your claim does not succeed. If you win, a success fee is deducted from your compensation. On most personal injury claims we charge 20%, lower than the 25% maximum many firms apply; some lower-value Official Injury Claim portal cases are charged at a different rate, which we always explain clearly before you sign.
Where a disbursement, such as a medical report fee or court fee, must be paid during the claim, we will discuss how it is funded before it is incurred. We will also advise you about any insurance policy that may be needed to protect you against an adverse costs order.
You may end your instructions at any time by telling us in writing. We may only stop acting for good reason, for example if you do not give us instructions we need, and we will give you reasonable notice. The consequences of ending a Conditional Fee Agreement are set out in that agreement.
We handle your personal data in line with UK GDPR. Our Privacy Policy explains what we collect, why, how long we keep it and your rights.
If you are unhappy with our service or a bill, please tell us. Our Complaints Procedure explains how we will handle it and how to escalate to the Legal Ombudsman or the SRA.
Telephone 0300 373 5366, 9am to 5:30pm Monday to Friday, or email info@hannahgoldsolicitors.co.uk.
Speak to a specialist solicitor today. No Win No Fee on every accepted claim.
£21 million recovered · Established 2011
No Win No Fee means you pay nothing upfront and nothing at all if your claim does not succeed. If you win, a success fee is deducted from your compensation. On most personal injury claims we charge 20%, lower than the 25% maximum many firms apply; some lower-value Official Injury Claim portal cases are charged at a different rate, which we always explain clearly before you sign.
Speak with a specialist
0300 373 5366
